Dementia Friendly Banking
Keeping All of Our Customers in Mind
It’s our job to empower and protect our vulnerable customers living with dementia or Alzheimer’s disease. All of First State Bank’s banking center employees and management staff have completed a dementia friendly training program, which provides tools and techniques for communicating with customers living with these challenges.
Helping to raise awareness and funds for care, First State Bank employees participated in the 2022 Alzheimer’s Walk in St. Charles, MO.
We Are Here for You
We want all of our customers to feel comfortable at First State Bank. To find out more about our Dementia Friendly Banking program, please make an appointment with a banking center manager.
Dementia Friendly Banking Resources
How do I set up a "trusted contact" to help protect a First State Bank account?
As we age, we can often encounter unexpected financial challenges such as fraud, a health crisis, or a partner’s or spouse’s death. Setting up a family member or close friend as a trusted contact can provide First State Bank with someone that could help in emergencies or to:
- Help monitor your account
- Address possible financial exploitation
- Assist when the account holder is unreachable or incapacitated
We care about the financial well-being of you or your loved one. If you have concerns about privacy, family dynamics, maintaining your financial independence, or something else, please call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST for assistance.
How do I learn more about guardianships, principals, or power of attorneys (POA) for First State Bank account holders?
In some instances, account holders may need help managing their accounts. First State Bank account holders can set up a guardianship, principal, or POA. There is a legal approval process based on the state where you reside. To learn more, contact a banking center manager or call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST.
How do I set up debit card monitoring and alerts?
First State Bank makes it easy for debit card customers facing Dementia-related challenges to protect and monitor their account(s).
- Keep tabs on debit card spending with spending limit notifications that provide real-time alerts when limits are exceeded.
- Report lost or stolen debit cards by calling our call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST. For assistance after hours, please call our Debit Card Hotline at 1-800-472-3272. After calling the hotline to cancel your current debit card, please call Customer Care the following business day to order a replacement card.
For additional questions, call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST.
